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Information Technology Manager

MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world.

Description

The Information Technology Manager is responsible to manage and maintain the organization’s network, software and hardware, lead processes to identify, prevent and resolve network and system service interruptions, and collaborate to identify new technology to support the strategic plans of the organization. This role will support Atlanta-based and remote operations. The successful person in this role will be a hands-on technology leader, able to juggle multiple priorities, have a passion for service and enjoy collaborating with others to deliver the MedShare mission.

Reports To: Chief Operating Officer, COO

 

Duties and Responsibilities:

 

Manage and Maintain Network Systems and Hardware

  • Develop and maintain technical knowledge on existing hardware, software, and network operating systems.
  • Install and Maintain network hardware and workstations, software, mobile operational assets, telecommunication tools, printers, and copiers
  • Orient, Set up and Train new and existing staff on systems access and effective network and systems operations
  • Ensure appropriate IT security measures are maintained for the organization, including password management, network access control and intrusion monitoring. Collaborate with Operations leadership on physical security system maintenance including door access and security camera management
  • Build routines to train and refresh staff to recognize security risks
  • Lead the development, implementation and maintenance of the data recovery components of the organizational disaster recovery plan
  • Develop relationships with and manage contractors and external vendors as needed
  • Maintain current and accurate inventory of technology assets; Appropriately prepare hardware for disposal
  • Provide input to and participate in the budgeting process as needed; Review and approve relevant invoices


Troubleshoot Network Systems and Hardware

  • Develop and implement routines and tools to track, monitor and resolve systems usage issues and outages
  • Develop tools to track and resolve user issues and problem-solving actions and resolution status
  • Lead continuous improvement to reduce system interruptions, downtime, latency and efficiency issues
  • Maintain knowledge on developments, trends and best practices in technology and business processes


Support Organizational Strategy & Continuous Improvement

  • Research, identify and recommend new hardware, software and applications to support future organizational needs
  • Develop routines to gather and track management input for systems and process upgrade needs, requests and improvements
  • Provide input to strategic plans to improve organizational productivity, stability and security
  • Develop and lead technical systems project plans and lead project implementations as needed

Perform other related duties as required


Minimum Requirements

  • Bachelors’ Degree in Computer Science or related field, or equivalent experience
  • Demonstrated proficiency in computer hardware, software and applications; network installation and administration; data security management; internet and wireless; fixed and mobile workstation hardware, printing and telecommunications
  • Demonstrated proficiency with Microsoft Office Suite
  • Project management experience
  • 5+ years’ relevant experience that aligns with the essential duties of the role
  • Fluent in English, with effective verbal and written communication skills including the ability to explain technical issues to non-technical audiences
  • Experience soliciting and working with vendors, including negotiating pro bono and /or discounted services
  • Willingness to work a flexible schedule, with possible on-call support
  • Experience working in culturally-diverse organizations, a global interest and passion for MedShare’s mission


Application Instructions

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Information Technology Manager” in the subject line. A slate of successful candidates will be invited for interviews. Due to the large number of resumes generated, only successful candidates will be contacted. Phone calls are discouraged.

 

MedShare is an equal opportunity employer. We do not discriminate based on age, gender, race or ethnic origin, religion, veteran status, physical or medical condition, political affiliations or sexual orientation.

Thank you for considering us!



Facility Operations Manager

MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world.

 

Description:

The Facility Operations Manager is responsible to lead the Warehouse operations and staff, lead the Volunteer Program operations and staff, and maintain the building, facilities and grounds of the warehouse location. This role will work with peers and other leadership staff to ensure the availability of medical supplies and equipment, support the ongoing execution of US and International shipments, and build strong community engagement. The successful person in this role will be a hands-on leader, able to juggle multiple priorities, have a passion for service and enjoy collaborating with others to deliver the MedShare mission.

 

Reports To: Chief Operating Officer, COO

Duties and Responsibilities:

 

Lead Warehouse Operations and staff

  • Plan, organize and lead the warehouse staff to receive and put away donations, pick and stage orders, load LTL, FTL and/or Container shipments, and manage all inventory movements within the warehouse
  • Ensure proper and effective use of warehouse management software and/or other tools to maintain accurate receipts, onsite and offsite inventory, material movements and shipment records
  • Ensure the safe operation of material handling equipment (MHE) and storage solutions, including coordinating scheduled and ad-hoc forklift / charger maintenance
  • Purchase and maintain appropriate inventory levels of warehouse supplies (i.e.. Stretch wrap, gaylords, pallets, etc.)
  • Lead continuous improvement in warehouse operations to increase warehouse efficiency, utilization and inventory accuracy

 

Lead Volunteer Program Operations and staff

  • Plan, organize and lead the volunteer staff to engage volunteers in identifying, sorting and packaging medical supplies, and manage inventory movements to and from the Sort room
  • Ensure proper and effective use of warehouse management software and/or other tools to maintain accurate material movement records
  • Ensure proper and effective use of volunteer management software and/or other tools to schedule and plan volunteer shifts and assignments, build a volunteer database and implement regular communication with volunteers
  • Ensure effective ongoing recruitment of, and engagement with, volunteers before, during and after volunteer sessions
  • Build medical product knowledge expertise within the staff and core volunteers to support accurate and quality product sorting
  • Develop and maintain a set of skilled volunteers with defined medical knowledge for special projects (i.e.. Surgical instruments sorting)
  • Lead continuous improvement in sort room and volunteer operations to increase inventory availability and quality, sorting efficiency, and volunteer utilization and engagement

 

Maintain Warehouse Facilities and grounds

  • Maintain the critical warehouse systems, including, but not limited to: physical security access and alarms, fire protection & inspections, waste and recycling, pest control, site utilities, janitorial services, landscaping, general office repairs
  • Provide input to and participate in the budgeting process as needed
  • Review and approve relevant invoices
  • Lead continuous improvement and facility maintenance projects as needed to optimize and reduce cost per square foot.

Overall Leadership & Management

  • Effectively collaborate with Inventory, BioMed, Shipping and other area peers to maintain strong communication and optimize end-to-end processes
  • Lead the hiring, training and supervision of all warehouse and volunteer program staff, including temporary staff
  • Provide appropriate performance management for all staff, managing time and attendance, performance feedback and reviews
  • Support special projects and perform other related duties as required

Minimum Requirements

  • Bachelors’ Degree or equivalent experience
  • 5+ years’ experience in distribution center, warehouse and/or production operation environment
  • 5+ years’ experience managing others
  • Experience in a customer-facing or customer service environment
  • Knowledge of OSHA warehousing and work safety requirements
  • Fluent in English, with demonstrated effective verbal and written communication skills within a diverse workplace
  • Willingness to work a flexible schedule, including occasional weekend
  • Experience soliciting and working with vendors
  • Experience working with volunteers preferred
  • Ability to operate basic warehouse equipment (forklift, pallet jack) preferred
  • Knowledge of medical products and their usage a plus
  • Experience working in culturally-diverse organizations
  • Passion for community service, international development and MedShare’s mission
  • International Experience a plus

 

Application Instructions

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Operations Manager, Southeast Region” in the subject line. A slate of successful candidates will be invited for interviews. Due to the large number of resumes generated, only successful candidates will be contacted. Phone calls are discouraged.

MedShare is an equal opportunity employer. We do not discriminate based on age, gender, race or ethnic origin, religion, veteran status, physical or medical condition, political affiliations or sexual orientation.

 


Chief Financial Officer

MedShare is currently seeking a Chief Financial Officer (CFO) to join the organization’s senior leadership team at a very exciting time.  MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world.  We are seeking a dynamic, experienced candidate who has a passion for our mission and an unwavering commitment to excellence.

 

Position Description:

The Chief Financial Officer (CFO) oversees MedShare’s National Financial Accounting Services, which includes all organization financial functions and benefits functions related to finance. Leading the organization’s Financial Accounting Operations includes responsibility for all financial systems, processes and infrastructure, internal accounting controls, and both internal and external financial reporting. The CFO is a member of the organization’s senior leadership team.

Reports To: Chief Executive Officer

Location: Atlanta, Georgia

 

Duties & Responsibilities:

Leadership Responsibilities

  • Provide day-to-day leadership and management that mirrors the mission and core values of the organization.
  • As part of Senior Leadership Team, drive the overall Financial Function of MedShare to achieve and surpass the mission’s goals and objectives.
  • Establish annual strategy, budget and goals for Finance as part of the enterprise-wide annual planning process.
  • Motivate and lead a high performing Finance team.
  • Foster a success-oriented, accountable environment within a matrix-based organization structure.
  • Provide staff support for the Audit and Finance Committee of the Board, and present to the Board, as necessary.
  • Monitor and assure compliance as it relates to governance and overall policies (conflict of interest, minutes, endowment, operating reserve).
  • Promote and cultivate the values of MedShare within the organization.
  • Represent MedShare with service providers, donors and business partners where appropriate.

 

Accounting and Reporting

  • Develop and maintain best-in-class finance and accounting functions across the organization including:  accurate and timely processing of payables, receivables, payroll, deposits, benefits management, cash management, revenue recognition, accounting allocations, 401k match calculations, pro bono services and gifts-in-kind, maintenance of finance related shipments data base, endowment funds records, specific accounting records and analyses and monthly closing of the accounting system.
  • Create, oversee and maintain excellent internal accounting controls and quality control processes within the entire organization safeguarding the organization’s assets; write relevant policies and procedures.
  • Work collaboratively with operations leadership to develop and implement national services that support each geographic market while also maintaining the required standardization across the enterprise especially related to inventory valuation and management, compliance with AERDO and other accounting standards as they relate to Gifts-in-Kind.
  • Work closely with the Development Directors and chief development officer to forecast funds raised and revenues.
  • Maintain and continue to develop an accounting system which generates reports for multiple purposes.
  • Prepare timely and accurate reporting for both internal and external purposes, including Board metrics and financial statements, audit reports, 990 return, state filings, and grant reports.
  • Manage day-to-day cash flow coordinating funds transfers to maximize interest earnings and supporting daily cash requirements of the organization.
  • Measure and evaluate the effectiveness of all financial processes.
  • Work closely with insurance broker for all business insurance.
  • Ensure compliance with all relevant regulations and laws, and maintain accountability standards for financial management.

 

Annual Budget

  • Drive a fluid and creative budget process that results in detailed monthly budgets by department and region for funds raised, revenues and expenses which supports the organization goals and objectives.
  • Work closely with the Development Directors to project funds raised and revenues for the budget.
  • Work closely with department managers in expense budget preparation.
  • Prepare certain detailed budget analyses, assist with closing the gap between revenues and expenses, and prepare summary schedules for presentations.

 

General

  • Maintain original documents for the entire organization.
  • Review contracts and agreements with business partners for financial implications.
  • Ensure new Operations Centers have access to and adopt MedShare’s finance protocols, processes and systems.
  • Assist with business requirements (state, local laws, insurance coverage) with opening new Operations Centers.

 

Desired Qualifications

  • Expert financial and accounting experience, ideally with 2-3 years auditing experience in a medium or large public accounting firm, and with 10+ years as a financial manager with progressive experience leading to at least 3-5 years experience as a top financial executive. Strong preference for experience in the non-profit arena.
  • CPA with Bachelor’s degree in accounting; master’s degree preferred.
  • Excellent technical accounting skills, solid understanding of temporarily restricted assets (non-profit accounting), endowment funds, and inventory.
  • Ability to maintain both a detailed orientation and a “big picture” orientation toward financial matters, with an ability to take the initiative, prioritize issues, manage time in a position requiring multi-tasking.
  • Ability to recognize accounting and financial implications of operations decisions/processes and of fundraising decisions/processes and to formulate and implement procedures and processes to properly account for them.
  • Experience making Board presentations, leading Board Committee meetings, and coordinating with service providers (401k, investment advisors, business insurance).
  • Demonstrated experience with budgeting, including working with detailed models, collaboration with revenue and funds raised budget and expense budgets, assisting with “closing the gap”, and consolidating and summarizing for presentations.
  • Demonstrated success developing and monitoring systems to manage a financial function that involves high levels of collaboration.
  • Excellent people skills with the ability to partner with a dynamic leadership team.
  • Personal qualities of integrity, credibility and commitment to the mission of MedShare.
  • Flexibility and enthusiasm for multitasking; able to work in an entrepreneurial, fast moving environment, while also driving toward clarity and solutions.
  • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
  • Experience and/or demonstrated capability to work in a matrix-based organization structure.
  • Extremely high attention to detail, very organized, ability to learn quickly.
  • Strong competency in QuickBooks (with classes), Microsoft Excel, Word.

 

Compensation:

MedShare offers a competitive salary commensurate with skills and experience, an attractive benefits package, including full healthcare, dental, and vision, 401(k), and paid leave.

 

Application Process:

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Chief Financial Officer” in the subject line.

 

MedShare is proud to be an equal opportunity employer.

 


Volunteer Program Coordinator

MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world.

 

Description

MedShare annually engages a thriving Volunteer Corps of over 22,000 individuals to prepare product to match the needs of partnering healthcare facilities throughout the globe. The Volunteer Program Coordinator facilitates this program by recruiting and engaging volunteers, supervising Volunteer Associate staff and volunteers to effectively prepare and execute sorting and packaging sessions, and collaborating within the organization to ensure the availability of product for our partners. The Volunteer Program Coordinator plays a crucial role in conveying the mission of MedShare to the public. The successful person in this role will have a passion for service and learning, be hands-on, able to juggle multiple priorities, and enjoy collaborating with diverse groups to deliver the MedShare mission.

Reports To: Operations Manager, Southeast Region

Position Type: Full Time, Tuesday – Saturday schedule

 

Duties and Responsibilities

Recruit and Engage Volunteers

  • Collaborate with Operations Manager to cultivate community and organization partnerships to ensure a sustained volunteer program; Participate in community engagement events to promote MedShare’s mission and opportunity for service
  • Develop and maintain welcoming routines for both experienced and new volunteers
  • Build and maintain routines to implement regular and ongoing communication with volunteers
  • Collaborate with Operations Manager to recruit, utilize and maintain sets of skilled volunteers to complete ongoing and/or special projects requiring defined medical knowledge (ie. Detailed material categories, Surgical instruments)
  • Engage with volunteers during sorting sessions
  • Coordinate regular volunteer appreciation activities, such as for holiday meals and Volunteer Appreciation Week

 

Coordinate Product Sorting & Packaging

  • Coordinate with Volunteer Associates to lead multiple volunteer sessions each workday, including Saturdays
  • Set the daily & weekly sorting and packaging plans, assigning priorities to product selections based on inventory and shipment needs
  • Ensure each sorting session and special projects are well prepared in advance for each session, preparing necessary supplies, maintaining clean, well-stocked and organized sorting areas
  • Provide training to volunteers to ensure accurate and effective sorting sessions; effectively utilize experienced and knowledgeable volunteers to support knowledge-sharing during the sorting sessions
  • Coordinate with shipping, warehouse, inventory associates and other staff ensure strong communication and maintain the appropriate material and product flows
  • Safely move pallets of products between warehouse, sorting areas and finished good staging areas
  • Appropriately complete recycling and product disposals, following EPA / OSHA guidelines

 

Supervise Volunteer Associates

  • Coordinate staff work schedules
  • Assign work tasks to volunteer associates before, during and after sorting sessions / projects
  • Build and maintain medical product knowledge expertise within the staff to support accurate, effective and quality product sorting
  • Provide input to staff performance feedback

 

Complete Administrative Tasks

  • Effectively Schedule and plan volunteer shifts, assignments and projects using volunteer management software and/or other tools, coordinating with other departments as needed to fulfill volunteer requests
  • Maintain volunteer database to identify volunteers with special skills and experience
  • Train staff and volunteers to accurately complete all appropriate volunteer, product and inventory management documentation
  • Properly utilize the warehouse management software and/or other tools to maintain accurate material movement records
  • Collect, track and report volunteer program performance data and metrics
  • Identify and collaborate with Manager and staff on continuous improvement in sort room and volunteer operations to increase inventory availability and quality, sorting efficiency, and volunteer utilization and engagement
  • Support special projects and perform other related duties as required

 

Minimum Requirements

  • Bachelors’ Degree or equivalent work experience
  • 2+ years’ experience supervising others
  • Experience in production operation, customer-facing and/or customer service environment
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to lift up to 50 Lbs and utilize manual pallet jack to move pallets
  • Fluent in English, with demonstrated effective verbal and written communication skills within a diverse workplace
  • Experience working with volunteers preferred
  • Knowledge of EPA / OSHA workplace safety requirements a plus
  • Willingness to operate basic warehouse equipment (pallet jack, rolling ladder) preferred
  • Knowledge of medical products and their usage a plus
  • Experience working in culturally-diverse organizations
  • Passion for community service, international development and MedShare’s mission
  • International Experience a plus

 

Application Instructions

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Volunteer Coordinator, Southeast Region” in the subject line. A slate of successful candidates will be invited for interviews. Due to the large number of resumes generated, only successful candidates will be contacted. Phone calls are discouraged.

 

MedShare is an equal opportunity employer. We do not discriminate based on age, gender, race or ethnic origin, religion, veteran status, physical or medical condition, political affiliations or sexual orientation.

Thank you for considering us!

 


Inventory Management Associate

MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world.

MedShare seeks an Inventory Management Associate for the Southeast distribution center. The Inventory Management Associate is primarily responsible for supporting MedShare’s core operations teams, including inventory management, shipping, volunteer management and warehouse management. The Inventory Management Associate is responsible for executing key inventory maintenance activities including, but not limited to; entering donor receipts, product code maintenance, reviewing and cubing orders, auditing shipments, generating reports, and assisting the shipments, warehouse and volunteer functions.

 

Reports To: Director of Operations, Southeast Region

Duties & Responsibilities

Main duties:

      • Developing inventory product, process and system expertise
      • Entering product into MedShare’s inventory database, physically relocating the product, and researching new product codes
      • Accurately enter product units into the inventory database, meeting goals for individual production
      • Label products and designate a location
      • Physically relocate product
      • Enter, review and confirm shipment orders
      • Audit completed orders prior to shipment leaving MedShare
      • Ensure proper shipment documentation is completed
      • Enter product donation receipts

Other duties:

      • Cube orders at the request of the shipments manager, and make recommendations for adding or removing products on orders
      • Amend, update, and consolidate existing product codes
      • Research and update values of medical supplies and non-biomedical equipment based on defined guidelines
      • Perform quality control checks on sorted product, and provide appropriate and constructive feedback to the volunteer management team
      • Update product on orders, deleting and replacing boxes as needed
      • Create, maintain, and update various reports pertaining to inventory
      • Perform physical inventory in the warehouse
      • Assist with fulfilling Medical Mission Team and Safety-Net clinic orders, as needed
      • Assist the volunteer department in running volunteer sort sessions, as needed
      • Assist warehouse personnel with pulling of product for container shipments, and loading and unloading of trucks and containers, as needed
      • Assist the shipments department in placing container orders, as needed
      • Update product images for recipient to view
      • Other duties as assigned

Qualifications

      • Two years of inventory control and data entry experience desired
      • High School diploma or equivalent required
      • High level of physical fitness. Required to repeatedly lift up to a maximum of 50 pounds
      • Experience leading groups of people preferred
      • Excellent attention to detail
      • Experienced user of Microsoft Office products – especially Excel
      • Strong written and verbal communication skills
      • Ability to work well in a diverse work environment
      • Fluency in English (additional fluency in Spanish or French a plus)

Compensation:
MedShare offers a competitive salary commensurate with skills and experience, an attractive benefits package, including full healthcare, dental, and vision, 401(k), and paid leave.

Application Instructions:

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Inventory Management Associate SE” in the subject line.

MedShare is proud to be an equal opportunity employer.

Thank you for considering us!