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Chief Operating Officer

 

Description:

MedShare is currently seeking a Chief Operating Officer (COO) to join the organization’s leadership team at a very exciting time. MedShare is a key player in the global health sector and is continuing to expand its impact through innovation in both its operating model and programs. We are seeking a dynamic, hands–on, experienced candidate who has a passion for our mission and an unwavering commitment to operational excellence.

The Chief Operating Officer (COO) is responsible for leading the enterprise Operations including the internal organizational processes, systems and infrastructure that allow MedShare to fulfill its mission and will support its strategic plan. The COO oversees MedShare’s: National Strategic Services, Distribution & Volunteer Centers in the Southeast, West and Northeast. The COO will also have primary responsibility for the Southeast Warehouse and Distribution Center and will be a member of the organization’s executive leadership team.

Reports To:

Chief Executive Officer & President

Duties & Responsibilities:

Leadership Responsibilities

  • Provide day-to-day leadership and management that mirrors the mission and core values of the organization.
  • As part of Executive Leadership Team, drive the overall Operations of MedShare to achieve and surpass the mission’s goals and objectives.
  • Establish annual budget and goals for Operations as part of the enterprise-wide annual planning process.
  • Motivate and lead a high performing Operations team.
  • Foster a success-oriented, accountable environment within a matrix-based organization structure.
  • Serve as staff resource to Board Committees as required; develop reports for board and present to the board as needed.
  • Support Human Resources in distribution and roll-out of professional development curriculum, tools, and training.
  • Promote and cultivate the values of MedShare within the organization
  • Represent MedShare with sponsors, donors and business partners, when appropriate.

 

National Strategic Services

  • Develop and maintain best-in-class operational functions that work across the enterprise including: program development/implementation, product distribution, shipping, procurement, pipeline management, biomedical services, recipient feedback, standards/protocols, analytics, and technology.
  • Work collaboratively with distribution center (DC) leadership to develop and implement national services that support each geographic market while also maintaining the required standardization across the enterprise.
  • Ensure all relevant operational functions can scale across multiple DCs.
  • Responsible for the measurement and effectiveness of all operational processes including the shipment pipeline. Provide timely, accurate and complete reports on the operating condition of the organization.
  • Collaborate with the management team to develop and implement plans for the operational infrastructure, systems, processes, and personnel designed to accommodate the enterprise objectives.
  • Oversee Operations role as primary interface with recipients; ensure recipient satisfaction on shipping matters; facilitate and manage resolution of escalated fulfillment issues.
  • Monitor and oversee quality control processes across all National Strategic Services.
  • Oversee administrative functions for all MedShare offices nationwide, ensuring smooth daily operations of physical plant, equipment and IT infrastructure.
  • Aggregate data across DCs as required for enterprise-wide reporting.

 

Southeast, West and Northeast Volunteer & Distribution Centers

  • Oversee all facets of operating a high-performing MedShare Distribution & Volunteer Center (DC) including: volunteer program, hospital relations, warehouse, inventory management, biomedical support, med team store, and physical plant.
  • Leverage co-location of National offices and Southeast DC to test out new ideas and troubleshoot issues. Use Southeast operations as a proving ground for operational innovations.
  • Manage all aspects of inventory and movement of medical supplies and equipment donated to and sent from MedShare’s Southeastern Distribution Center, maintaining the physical office and warehouse space, supervising department managers and support staff.

 

Qualifications:
  • Strong operational experience, ideally working for 10 + years in a socially responsible organization with progressive experience leading to at least three years experience in operational/administrative management.
  • Bachelor’s degree in a relevant field, master’s degree preferred.
  • Significant experience in international shipping and logistics either for a corporation or NGO (dealing in duty-free importation would be desirable).
  • Knowledge of Program Development, Monitoring and Evaluations a strong plus.
  • Experience in organizational development, personnel management, budget and resource development, and strategic planning, ideally in a non-profit environment.
  • Demonstrated success developing and monitoring systems to manage operational work that involve high levels of collaboration.
  • Excellent people skills with an ability to partner with a dynamic leadership team.
  • Personal qualities of integrity, credibility and commitment to the mission of MedShare.
  • Flexible and able to multitask; able to work in an entrepreneurial, fast moving environment, while also driving toward clarity and solutions.
  • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
  • Experience and/or demonstrated capability to work in a matrix-based organization structure.
  • Extremely high attention to detail.
  • Fluency in English required, fluency in French and/or Spanish desirable.
  • Experience living / working internationally is desirable.
  • Must be hands-on.
Location:

Atlanta, Georgia

 

Compensation:

Salary is commensurate with experience. MedShare offers an attractive benefits package, including healthcare, dental, and vision, 401(k), and paid leave.

 

Application Process:

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Chief Operating Officer” in the subject line.

 

MedShare is an equal opportunity employer. We do not discriminate based on age, gender, race or ethnic origin, religion, veteran status, physical or medical condition, political affiliations or sexual orientation.

 

 


 

 Volunteer Program Associate

 

Description:

MedShare engages a thriving volunteer corps of over 20,000 individuals annually in order to fulfill its mission of improving the quality of life of people and our planet.  The Volunteer Program Associate plays an integral role in keeping recovered medical supplies out of the landfill, and available for hospitals and clinics in developing countries.  They lead medical product sorting sessions, complete administrative tasks within the Volunteer Program, and collaborate with other Southeast operations and program staff to ensure an efficient flow of recovered medical product is available for shipping.  The Volunteer Program Associate plays a crucial role in conveying the mission of MedShare to the public and ensuring that products are sorted and prepared accurately in order to be matched with the needs of partnering healthcare facilities throughout the globe.

Reports To:

Volunteer Program Manager, SE

Type of Position:

Full-Time, (Tuesday – Saturday)

Duties & Responsibilities:
  • Lead group volunteer sorting sessions of medical supplies, including Saturday sort sessions.
    • Orient volunteers to MedShare and review instructions for specific volunteer tasks.
    • Serve as a source of support and guidance to volunteers.
    • Ensure MedShare’s high quality standards are met by working with volunteers to correctly identify, label and process donated medical supplies.
    • Support volunteer retention efforts by educating volunteers on the impact of MedShare, and reporting data from each sorting session.
  • Prepare for sorting sessions: ensure requisite materials (labels, boxes, tape, triwalls, etc.) are available, set up categories, and prepare product to be sorted.
  • Complete post-sorting session: move sorted items to the warehouse, log volunteer product data break down materials, clean space and prepare for the next volunteer session.
  • Monitor and evaluate the effectiveness of volunteer work, making improvements in collaboration with the Volunteer Program Manager to help MedShare’s volunteers do high-quality work as efficiently as possible.
  • Provide other support as needed to the SE Volunteer Program, including:
    • Recruiting, retaining and recognizing volunteer groups and individuals.
    • Answering volunteer inquiries and scheduling volunteer groups as needed.
    • Drafting letters for certification of hours for individuals or groups.
    • Sending thank you emails to volunteers.
  • Research medical items and familiarize yourself with MedShare’s product inventory.
  • Support special events.
  • Work on special projects and other duties as needed.

 

Requirements:
  • Bachelor’s degree in the liberal arts, business/nonprofit management, or a medical field (or two years of equivalent work experience).
  • Passionate about improving healthcare and supporting the environment.
  • Ability to work flexible schedule including weekdays, evenings and weekends.
  • Previous experience leading volunteer groups or individuals.
  • Excellent communication skills a must, both verbal and written.
  • Lifting requirements (maximum amount of weight): 50 lbs. and frequent use of manual pallet jack
  • Must have a positive attitude and enjoy interacting with diverse groups of people.
  • Hard working, eager to learn, and a self-starter.
  • High level of competency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet research.
  • Basic knowledge of medical products or experience working in a hospital setting a plus.
  • Experience living or working with diverse groups, international experience, or fluency in a second language a plus.

 

Application Instructions

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Volunteer Program Associate” in the subject line. A slate of successful candidates will be invited for interviews.  Due to the large number of resumes generated, only successful candidates will be contacted.  Phone calls are discouraged.

 


Gifts-In-Kind Program Specialist

Description:

MedShare is a humanitarian aid organization dedicated to improving the quality of life of people, communities, and our planet by sourcing and directly delivering surplus medical supplies and equipment to communities in need around the world. MedShare seeks a Gifts-In-Kind (GIK) Program Specialist. The GIK Program Specialist plays a crucial role in supporting hospital outreach and key product donors nationally. The GIK Program Specialist develops and maintains working relationships with in-kind product donors and complementary non-profit organizations. The GIK Program Specialist also procures in-kind product donations (medical supplies and biomedical equipment).

 

Reports To:

Southeast Regional Director

Type of Position:

Full-Time

Duties & Responsibilities:
  • Build and steward all aspects of the GIK portfolio, including but not limited to providing necessary donor reports and updates; developing growth plans for each company or organization; addressing and supporting any communications (internal and external) needs associated with cultivation, stewardship and donations; meeting regularly with donor companies; ensuring donor satisfaction; providing field logistics as an extension of customer service when vital.
  • Work with Development team to establish and meet annual GIK revenue goals
  • Work with the Development team to leverage relationships with existing partners, to enhance all avenues of support (GIK, cash, volunteer, etc.)
  • Work with the Development team to raise loosely restricted cash (and offsetting in-kind logistical support) to underwrite shipment GIK
  • Provide analyses of new potential donors and markets to support MedShare programmatic activities
  • Work with the Programs team to learn and support the goals of MedShare’s programs and humanitarian campaigns
  • Support members of the Operations team across all MedShare locations to ensure a fluid process for receiving and recognizing GIK donations

 

Donor Cultivation and Stewardship
  • Ensure appropriate stewardship of gifts-in-kind via acknowledgement letters, phone calls, gift policies, adherence to donor bill of rights, and sharing accurate information of how gifts are being used to benefit families and the community as a whole
  • Provide stewardship reporting data quarterly, semi-annually, and annually GIK partners, depending on partner requirements
  • Further implement and maintain a comprehensive recognition program specific to participating hospital suppliers and corporate partners
  • Share information with the Development and Communications team that can be included in affiliate communication tools (newsletter, eNews, annual report, direct mail, and acknowledgement letters) to effectively inform donors of the need for and impact of their donations – Impact Reports
  • Provide subject matter expertise in evaluating and responding to all national GIK donation offers, determining acceptance and allocation across MedShare distribution centers

 

Prospect Development and Solicitation
  • Develop and implement targeted strategies for both new and existing GIK donors
  • Support Development and Programs teams in developing program appeals and proposals to connect GIK partners directly to programs
  • Conduct research to determine best prospects with closest links, aligned interests, and greatest ability
  • Research listings of manufacturers, distributors, and suppliers of product and equipment for potential donations
  • Attend networking events, trade shows, and industry conferences to learn more about companies, individuals, and organizations in our locations and provide information about the impact of MedShare partnership opportunities
  • Make public presentations to constituents and groups of all types and sizes.
  • Work on special projects and other duties as needed.

 

Requirements:
  • Bachelor’s degree (preferably in business administration, engineering and supply chain management or related field).
  • Minimum of 2 – 3 years of enterprise level experience in strategic sourcing, GIK or procurement in organization of similar size to MedShare.
  • Hands-on experience and demonstrated performance in using data analysis software and computer programs that will assist in analyzing data and trends.
  • Experience in procurement processes (or related) and sourcing in-kind supplies for a nonprofit organization (preferred).
  • Experience with procurement conceptualization and data analysis (preferred).
  • Excellent written communications skills, negotiation skills and strong interpersonal skills.
  • Knowledge of healthcare, medical supplies and/or biomedical equipment preferred.
  • High level of commitment to customer service and teamwork.
  • Passionate about improving healthcare and supporting the environment.
  • Demonstrated high level proficiency using Microsoft Office Suite (especially Excel), excellent problem solving skills
  • Fluent in English
  • Experience living or working with diverse groups, international experience, or fluency in a second language a plus.

 

Application Instructions

Interested applicants should submit a resume, cover letter and salary requirements to: jobs@medshare.org with “Gifts-In-Kind Program Specialist” in the subject line. A slate of successful candidates will be invited for interviews.  Due to the large number of resumes generated, only successful candidates will be contacted.  Phone calls are discouraged.

 

MedShare is an equal opportunity employer. We do not discriminate based on age, gender, race or ethnic origin, religion, veteran status, physical or medical condition, political affiliations or sexual orientation.

Thank you for considering MedShare!