Frequently Asked Questions
Where are you located?
MedShare currently has two locations. Our headquarters and Southeast Regional Distribution Center are in Decatur, GA, and our Western Regional Distribution Center is located in the San Francisco Bay Area. For more information, visit http://www.medshare.org/locations.
Back to Top...Does MedShare have plans to expand their operations?
Yes, we are looking to expand into South Florida and/or the Mid-Atlantic Region by 2013. We currently have a Regional Council in New York that is supporting our work in the Northeast.
Back to Top...Where do you collect surplus supplies and equipment?
We primarily work with hospitals in the Atlanta metro area and Northern California to recover surplus medical products. We also work with some hospitals and clinics outside our primary collection areas along with many medical distributors and manufacturers throughout the U.S. to accept donations of medical supplies and equipment. Click here to learn more about partnership options.
Back to Top...Can I donate my expired supplies to you?
No, all products must have a minimum shelf life of 12-18 months because of strict customs regulations in most of our recipient countries.
Back to Top...What is a container?
We send medical supplies and equipment to recipient hospitals in 40-foot tractor-trailer size containers. Each container, which holds around 1,000 boxes, contains roughly $155,000 worth of medical supplies and equipment, and weighs around 12,000 lbs.
Back to Top...Do you accept pharmaceuticals?
We do not accept pharmaceuticals, but a list of organizations that can help with these items can be found here.
Back to Top...Do you accept biomedical equipment?
Yes, we are always in need of working biomedical equipment. We have full-time biomedical engineers who prepare items for shipment and travel internationally to train medical staff on proper use of biomedical equipment. A list of the biomedical equipment accepted can be found here.
Back to Top...What type of product donations do you accept?
MedShare works with hospitals, clinics, manufacturers, distributors and individuals to receive disposable medical supplies, gently used durable goods and operational biomedical equipment. Most needed are simple items like gloves, sutures, surgical instruments, stethoscopes, wheelchairs, patient monitors, and sterilizers.
Back to Top...Do you make medical supplies available to clinics in the United States?
Yes, we offer a variety of supplies to free and safety-net clinics in Georgia and California through our Medical Mission Team store. Application for free clinic support is available here.
Back to Top...How can I obtain supplies for a medical team trip?
Visit the Medical Mission Team page and submit an online application. Once your application has been approved, someone will contact you to set up an appointment to come in and pick out your medical supplies. You must have a doctor or nurse sign the application.
Back to Top...How do you ensure that the containers arrive safely?
We develop working relationships with corporations, faith-based organizations and other international nonprofits that have overseas staff and are committed to improving healthcare in their communities. Because these partners have a vested financial stake in that they have somehow helped sponsor the shipping container, they help MedShare shepherd the medical shipments through customs and to the recipient healthcare facility.
Back to Top...How do you qualify your medical supply recipients?
New applicants must complete a comprehensive application including references. We also require written proof from the applicant's government that it is a legitimate government or non-profit organization qualified to accept duty-free humanitarian aid in its country.
Back to Top...How can I learn more about sponsoring the shipment of a container of medical supplies and equipment?
In the Services section of our website.
Back to Top...How can I help with the work that MedShare is doing?
There are several ways you can get involved at MedShare. You can donate medical product, partner with us financially, or volunteer to help sort and package medical product.
Back to Top...News
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MedShare claims challenge grant – New York, here we come!
April 01, 2013MedShare is pleased to announce it has claimed a $227,500 dollar for dollar, matching grant from a private foundation to support capital expansion in...
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Everyday is Earth Day at MedShare!
April 01, 2013Did you know that in addition to providing healthcare supplies to underserved communities in developing countries, MedShare improves the environment...
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Swat away Malaria with MedShare!
April 01, 2013Malaria still kills an estimated 660,000 people worldwide annually, mainly children under five years of age. Every year, more than 200 million cases...
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