Improving the quality of life of people and our planet

Frequently Asked Questions

Where are you located?

MedShare currently has three metropolitan area locations in the United States. Our headquarters and Southeast Regional Distribution Center are in Decatur, GA, our Western Regional Distribution Center is located in the San Francisco Bay area, and our Northeast Regional Collection and Sort Center is located in Secaucus, New Jersey, near New York City. For more information, visit

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Does MedShare have plans to expand their operations?

Through the supportive work of our Regional Council in the New York City area, MedShare opened its Secaucus, New Jersey office in March 2014. For more information visit our Northeast region page here

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Where do you collect surplus supplies and equipment?

We primarily work with hospitals in the Atlanta, Northern California and New York City metro areas to recover surplus medical products. We also work with some hospitals and clinics outside our primary collection areas along with many medical distributors and manufacturers throughout the U.S. to accept donations of medical supplies and equipment. Click here to learn more about partnership options with MedShare.

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Can I donate my expired supplies to you?

No, all products must have a minimum shelf life of 12-18 months because of strict customs regulations in most of our recipient countries.

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What is a container?

We send medical supplies and equipment to recipient hospitals in 40-foot tractor-trailer size containers. Each container, which holds around 1,000 boxes, contains roughly $155,000 worth of medical supplies and equipment, and weighs around 12,000 lbs.

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Do you accept pharmaceuticals?

We do not accept pharmaceuticals, but a list of organizations that can help with these items can be found here.

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Do you accept biomedical equipment?

Yes, we are always in need of working biomedical equipment. We have full-time biomedical engineers who prepare items for shipment and travel internationally to train medical staff on proper use of biomedical equipment. A list of the biomedical equipment accepted can be found here.

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What type of product donations do you accept?

MedShare works with hospitals, clinics, manufacturers, distributors and individuals to receive disposable medical supplies, gently used durable goods and operational biomedical equipment. Most needed are simple items like gloves, sutures, surgical instruments, stethoscopes, wheelchairs, patient monitors, and sterilizers.

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Do you make medical supplies available to clinics in the United States?

Yes, we offer a variety of supplies to free and safety-net clinics in Georgia and California through our Medical Mission Team store. Application for free clinic support is available here.

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How can I obtain supplies for a medical team trip?

Visit the Medical Mission Team page and submit an online application. Once your application has been approved, someone will contact you to set up an appointment to come in and pick out your medical supplies. You must have a doctor or nurse sign the application.

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How do you ensure that the containers arrive safely?

We develop working relationships with corporations, faith-based organizations and other international nonprofits that have overseas staff and are committed to improving healthcare in their communities. Because these partners have a vested financial stake in that they have somehow helped sponsor the shipping container, they help MedShare shepherd the medical shipments through customs and to the recipient healthcare facility.

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How do you qualify your medical supply recipients?

New applicants must complete a comprehensive application including references.  We also require written proof from the applicant's government that it is a legitimate government or non-profit organization qualified to accept duty-free humanitarian aid in its country.

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How can I learn more about sponsoring the shipment of a container of medical supplies and equipment?

In the Services section of our website.

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How can I help with the work that MedShare is doing?

There are several ways you can get involved at MedShare. You can donate medical product, partner with us financially, or volunteer to help sort and package medical product.

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